Policies

Cancellation

To cancel an order, we need at least a 24 hour notice. For example, if an order is for Wednesday, we must get a call no later than 4:00 pm Monday. We are happy to reschedule at any time before the 24 hour notice. If you do not provide us with a 24 hour advance notice, we cannot cancel your order and give you a refund. Our sod can not simply go back on the shelf. Unfortunately, once we harvest the grass, we need to deliver it.

Returns/Refunds

Due to the nature of the product, there are no returns or refunds once sod has been received unless the sod is determined to be in poor condition. Belle Sod must be notified within two days of purchase about the deficiency. If the sod is determined poor, replacement sod will be provided.

All sod is guaranteed for three months as long as there is proper ground preparation, a sprinkler system, and proper maintenance. If you notice a problem, let us know immediately. We will send someone to the location to determine whether the problems are a result of the sod itself and it is not other factors.